Will Case Ltd — Independent Funeral Directors Any hour, any day 01980 623204
About us

The name over the door

We are the oldest independent funeral directors in Salisbury and the surrounding area, undertaking funerals for over a hundred years. We are a family firm, we are not part of a national group, and we never have been.

Will Case and Mary Case

A hundred years, built on the best foundations

Will Case — a black and white portrait of an elderly man in a jacket and tie, smiling broadly
Will Case
Miss Mary P. Case MBE — a black and white photograph of Mary Case seated, in a dark coat and hat, holding the case containing her MBE
Miss Mary P. Case MBE, with her MBE

The firm as families know it today begins with Will Case, and with a conviction he passed to his daughter: that being allowed into a family's life at the worst moment of it is a rare privilege, and that the people entrusted with it need proper training and real skill, not just a dark suit.

Mary Case MBE took that further than anyone. With Sheila Dicks she founded the Salisbury College of Funeral Sciences, a training school whose reputation reached well beyond Wiltshire — funeral directors came from across the country and from overseas to learn there, and the way the profession is taught in Britain owes a good deal to it. The college itself closed around eight years ago. What it stood for laid down the principles of how we work today.

Our Amesbury office opened in 2015, and continues to serve the community with compassion and care.

Since then

Passed on, not changed

Mary Case died in 2013, and the firm passed to Alan and Sue Puxley, both qualified funeral directors. Alan had worked alongside Mary for twenty-two years before spending a decade with an international disaster team, attending air crashes, bombings and natural disasters around the world to help identify victims and support their families. He and Sue ran the firm for thirteen years.

In 2026 it was passed on again but still remains totally independent and in family ownership.

The people

Who you'll be dealing with

Lucy, Denice and Alan. One of them answers the phone at any hour, and one of them will look after you from the first conversation to the last.

That means the person who answers the phone at 2am in the morning is integral to the team who will arrange the funeral, walk in front of the hearse, and still be here in a year if you want to talk about a headstone. There is no call centre, no regional office, and nobody reading from a script.

  • Lucy Mackenzie

    Funeral Director

    Lucy arranges most of the funerals we carry out, from the first conversation through to the day itself, and she is usually the one walking in front of the hearse. If anything ever falls short, she is also the person who deals with it.

  • Denice Mackenzie

    Administration

    Denice keeps everything moving behind the arrangements — the registrar, the crematorium or burial ground, the medical paperwork and the accounts. If you ring during the day, she is often the one who answers.

  • Alan Wilde

    Out of hours

    Alan covers the phone from five in the evening until nine the next morning, and at weekends. If someone dies overnight, he is the one who answers and the one who comes out.

In families' words

"The small things such as knocking the door of the chapel of rest before she entered to light candles meant an awful lot to us."

Mrs E, Landford

More of what families have said

Talk to us
Call 01980 623204Answered at any hour, every day of the year