What to do when someone dies...
At home
When someone dies in their home, the first thing to do is to call their doctor. The GP can issue the medical certificate of the cause of death. A locum doctor or senior nursing professional can also issue a statement to say that death has occurred.
Once this done, you can call us to collect your loved one right away, or you may prefer to have him/her at home for a while to leave time for goodbyes.
If you decide to keep the deceased at home for goodbyes, keep the room as cool as possible and cover the deceased with a sheet when no one is there.
In hospital or care home
Most hospitals and care homes will have someone to offer you emotional support and practical advice about what to do next. They will tell you where the nearest registry office is, to register the death.
When you have contacted us, we will liaise with the hospital or home to make the necessary arrangements for you. You will need to register the death within five days and will be given a green certificate, which will enable us to take your loved one into our care.
Unexpected or sudden death
When someone has died unexpectedly or the doctor is not sure what has caused the death, the case will often be referred to the local Coroner’s Office.
It’s still a good idea to contact us as soon as possible, as we can liaise with the Coroner’s office for you. We can also help with provisional arrangements ahead of the Coroner’s office allowing the funeral to take place.
You may find it difficult to cope following bereavement. This is completely normal and please go to our Coping with Grief page for more information.